Customer Help
Need assistance? Our customer help page answers common questions about orders, shipping, returns, and more. If you can’t find what you’re looking for, our support team is ready to help.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Orders typically arrive within 5–10 business days for standard shipping. Delivery times may vary based on your location.
Click the “Sign Up” button on our website, enter your details, and follow the prompts to create a new account.
How do I change my shipping address?
Log in to your account, go to the “Addresses” section, and update your shipping details. If your order is already placed, contact customer support for assistance.
How do I track the status of my order?
Once your order ships, you’ll receive a tracking number via email. Use this to track your package in real-time.
Will you keep my credit card information on file?
No, we do not store your credit card information. All payments are processed securely, and your data is handled according to Australian privacy laws.
We charge GST in accordance with Australian tax regulations. The tax will be displayed at checkout.
We currently ship to Australia and select international locations. Please check our shipping page for more details.
Will my items come in one package?
We aim to ship all items together, but depending on availability, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of purchase for items in their original condition. Please review our full returns policy for more details.
If you received the wrong item, please contact customer support with your order number, and we’ll arrange an exchange or refund.
If your order arrived damaged, notify us within 7 days of delivery. We’ll guide you through the return or replacement process.
Where should I mail my authorized return?
Once your return is authorized, we’ll provide the return address and shipping instructions via email.
How do I receive customer support?
For support, visit our contact page or email us directly. Our team will respond as soon as possible to resolve your issue.
What do I do if I entered an incorrect shipping address?
If you’ve entered the wrong address, contact us immediately. We’ll try to update it before the order is shipped.
Can I change or cancel an order after I’ve submitted it?
Once an order is placed, it’s processed quickly. Contact customer support immediately to request changes or cancellations, but we can’t guarantee alterations.
Can I pre-order an item that is sold out?
We don’t currently offer pre-orders for sold-out items, but you can sign up for restock notifications.